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Elsinor Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 26 February 2014
Inspection Report published 26 February 2014 PDF | 80.92 KB

Overview

Inspection carried out on 22 January 2014

During a routine inspection

During our inspection on the 22 January 2014 we used a number of different methods to help us understand the experiences of people who used the service. Some of the people using the service had a memory impairment which meant they were not always able to tell us about their experiences. We carried out a short observational framework inspection. We spent some time observing daily life within the home, and we spoke with two people whose relatives used the service and two social care professionals.

People who used the service told us that the staff were friendly and �Very nice�. They said that staff took time with them and helped them when they needed it. We observed positive interactions between staff and people using the service. Staff treated them with respect.

People told us they enjoyed the meals provided and staff told us they recorded what people had drank and eaten so they could monitor their dietary intake.

Elsinor was well maintained and health and safety checks on equipment used in the home was carried out at suitable intervals.

Staff told us that the manager was very supportive and they had received training to help them carry out their job. They told us they had regular supervision and an annual appraisal to ensure their skills remained up to date. We spoke with two social care professionals. They told us that the staff worked very well within the home and asked for advice when they needed it.

We saw the complaints procedure and noted there had been no complaints in the last 12 months. The manager told us they dealt with minor issues on a daily basis.