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Elsinor Residential Home Requires improvement

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Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF | 88.27 KB


Inspection carried out on 26 February 2013

During a routine inspection

We spoke with two relatives who visited the home on the day of the inspection visit. We made observations of care and found that staff were attentive and responsive to people's needs. Both visitors were complimentary about staff and told us they were approachable and kind. One person told us "They tell me if anything has happened that I need to know. I feel (my relative) is safe here."

We found that people were consulted about their care and that the home sought people's consent to their care and treatment. We saw that the home assessed people's capacity to make decisions. Those people who were assessed to lack capacity and where decisions were needed about care and treatment had these made by a multidisciplinary team to ensure they were made in the person's best interests.

We saw that the home assessed people's care needs and developed care plans which were reviewed with risk assessments in place. We saw that staff had training in caring for people with a dementia and that care plans took account of people's dementia care needs.This meant that people received the care they needed. We saw that people were protected from risk of harm through the correct recruitment practice, staff training and appropriate checks.

The home handled medication safely to protect people's health.

The home monitored the quality of it's service through surveys and internal systems so that improvements could be identified and put in place.