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Archived: Reside at Southwood Inadequate

We are carrying out a review of quality at Reside at Southwood. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF | 74.31 KB

Overview

Inspection carried out on 19 February 2013

During an inspection in response to concerns

We conducted this unannounced inspection visit because we received information of concern about; staffing levels within the home and the support and care provided to people who lived there. We looked at these areas as part of our inspection. We did not find any evidence during our inspection to indicate that these issues were ongoing.

At this inspection we spoke with the operations manager, three members of staff, four people who lived in the home and one of their relatives.

The majority of the people who lived at Reside were not able to give an account of what it was like to live at the home because of their mental frailty. However, we spoke with four people who were able to tell us what it was like to live there.

Because people with dementia and/or complex needs were not always able to reliably tell us about their experiences, we spent a majority of the visit observing people and looking at records. We observed how people interacted with staff members, other people who lived in the home and their environment.

The relative we spoke with said they were “Happy” with the care provided to their relative and said the staff were “Friendly and caring”.

People were protected from the risks of inadequate nutrition and hydration. One person we spoke with told us the food was, “Lovely”.

People were supported by staff that had been recruited in a safe manner and people said there was enough staff available to make sure they received the care they needed.