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Enstone House Requires improvement

All reports

Inspection report

Date of Inspection: 4 November 2011
Date of Publication: 24 August 2011
Inspection Report published 24 August 2011 PDF

Overview

Inspection carried out on 4 November 2011

During a routine inspection

People we spoke to told us that they were happy with the home. They had lots of visitors and they went out a lot. They told us that care staff were kind and looked after them well. Some people told us that they had been involved in choosing the home whilst others said their relatives had come to look round first. People told us that they liked the food and that they had a choice in when and where they ate. People told us that they were asked if the care they were getting was given in a way which respected their dignity and privacy. People told us that if they had any problems with the home they could talk to the manager, who they felt would be able to find a mutually agreeable solution.