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Rowan Court Requires improvement

All reports

Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 25 October 2012
Inspection Report published 25 October 2012 PDF

Overview

Inspection carried out on 17 September 2012

During a routine inspection

Due to the complex needs of the people living at Rowan Court, we were unable to seek their views about the service they received. In order to gain an understanding of people's views about the service, we spent a significant proportion of our time observing care practice. We saw positive interaction between staff and people using the service and staff spoke to people in a positive and kind manner. We saw staff knocking on people�s room doors prior to entry, which showed respect.