Morley Manor Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback from people and relatives was positive about the caring nature of staff. We observed warm and friendly interactions between people and all groups of staff. The atmosphere was inclusive, and friends and visitors were welcomed. We observed staff engaging very positively with people. For example, they supported 1 person living with dementia who liked to carry baby dolls around and we saw multiple examples where staff engaged with them, referring to the baby doll by name and checking on the baby’s wellbeing, which made the person smile and engage with staff affectionately.

Staff spoke warmly about people and their role. Comments included, “When I start off conversations I try and use a lovely manner. I speak gently and kindly and listen and watch people to check they are happy with things.”

Feedback from people and relatives was very good. Comments included, “They [staff] are very nice, friendly and I cannot speak highly enough of them.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by consistent staff to live as individuals. Staff knew people’s needs and wishes well.

The service employed an activities coordinator, who met with people weekly to discuss what activities they would like to be arranged. People had access to wide ranging social and group activities, including seasonal and multi-cultural events, live entertainment, a visiting therapy dog, children’s groups and craft and quiz sessions. Staff invited people who preferred to stay in their room to do activities and spent time with them in their rooms. We received very positive feedback from people and relatives about the range of opportunities available to them. Comments included, “There are all sorts of activities, I enjoy them. I like going into the garden.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s rights and independence were promoted, and this was reflected in feedback, our observations and people’s care records. We observed the maintenance worker inviting a person to support them with tasks around the home and they appeared to really enjoy participating in this. Staff told us this promoted their independence and had tangible benefits on their wellbeing.

Staff spoke warmly about people and told us about examples where they promoted their independence and encouraged them to make choices. Comments included, “It is the little things that often matter a lot and that are meaningful.”

People and relatives gave positive feedback. Comments included, “They [staff] respect my independence and encourage me to do what I can for myself, but they are there if I need anything.”

People and relatives told us they were involved in writing their care plans, but their involvement was not clearly documented. We discussed this with the registered manager, and they took steps to address this, to highlight how people and/or their representatives were involved and expressed their wishes and choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to people’s needs in the moment and any changes they required in their support. There was a good staff presence in communal areas. People had access to call bells and told us staff responded when they requested support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued, and their health and wellbeing were actively promoted. They received good support from the provider and the registered manager. They told us they felt encouraged to participate in additional training and learning opportunities.