- Care home
People in Action - Old Hinckley Road
Assessment report published 16 July 2026
Contents
Ratings
Our view of the service
Date of inspection: 23 June to 25 June 2026.
45 Old Hinckley Rd is a care home providing personal care for up to 7 people with a learning disability and or autism. At the time of our inspection 7 people were living at the home.
The last rating for this service was good (report published 24 July 2018).
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service met these principles.
Quality and monitoring systems were in place to monitor the safety and quality of the service to ensure people consistently received good care and achieved good outcomes. However, improvements were needed to the kitchen to ensure cleaning was effective and good hygiene standards were maintained, as some areas were worn and damaged.
Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. Care records informed staff, for example, if a person had capacity to make their own decisions or not. Staff supported people in the least restrictive way possible and in their best interests.
Staff were recruited safely, and medicines were administered as prescribed, by staff trained in medicines management. Staff worked in partnership with other professionals to achieve good outcomes for people.
Staff felt valued and supported by the management team and enjoyed working for the provider. Staff had received the training required for their roles and had established positive relationships with the people they supported.
People's experience of this service
People felt safe and enjoyed living at the home. People received personalised care and support from a consistent staff team who knew them well and understood their needs.
Staff promoted people’s dignity, privacy and independence. People were supported to make choices and where possible were involved in planning and reviewing their care and support. Opportunities were provided for people to participate in a range of social activities based on their personal interests and hobbies.
Staff were sensitive to people’s backgrounds and encouraged people to explore new opportunities and proudly celebrated their achievements with them, as they gained new skills.
During our visit we saw people were comfortable, relaxed and enjoyed the company of staff.
People had access to health and social care professionals to support their physical health and wellbeing.