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Archived: Hilldales Residential Care Home Good

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Inspection report

Date of Inspection: 13 September 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF

Overview

Inspection carried out on 13 September 2011

During a routine inspection

During this unannounced inspection we spoke to eight people currently living at the service. They told us that they were generally happy with the care and support they received. Comments included

�The staff are all very good, very nice and we all get on�

�I have been here for a very long time, staff have come and gone, but they all do a good job.�

�I am settling well, most people are friendly and I am getting to know the area�

People told us that they could choose when they got up and went to bed, and how they spent their day. One person told us that they went out most days with the manager and really enjoyed this. Another person told us they prefer to spend their time in their own room and staff respected this.

We saw that medication was well managed by staff that understood the need keep clear records.

Good clear audit trails were in place to ensure that where staff handled individuals personal monies, receipts were kept and regular checks were made on balances and records.

People told us that they enjoyed the meals provided and that there was always a good variety and choice. Most people we spoke to said they liked having a cooked breakfast. One person said that they were regularly asked what menu options they enjoyed and whether they wanted other choices included in the menu. We saw that this was also done more formally with menu meetings and questionnaires regarding food. People were able to help themselves to hot and cold drinks through the day as well as snacks. We saw that where individuals had dietary needs that staff recorded whether they had eaten each meal. We have asked that if people are at risk because of their lack of nutritional intake, that more detailed records of food and fluid be kept.

Staff had good opportunities for training and support and people who lived at the home were positive about the staff approach and felt safe and comfortable with the staff group who worked with them.

Good systems were in place to ensure that the views of people living at the home and staff were used to drive up any improvements.