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The Mary Stevens Hospice Good

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Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF | 74.37 KB


Inspection carried out on 5 December 2013

During a routine inspection

The service was undergoing some refurbishment to change one of their three bedded wards into three separate en-suite rooms. During this change, there were seven places available for people. There were four people using the service at the time of our inspection. We spoke with one person, two relatives, eight staff members and the registered manager of the service.

People�s care plans were detailed to include information about their needs. We saw that people received person centred care. One person told us, �It is very good here, excellent really.�

Staff were aware of their duties to protect people. We found that arrangements were in place to ensure that people were protected from the risk of abuse.

Selection and recruitment processes were robust. We found that staff had the necessary checks completed before they worked at the service.

The service had robust systems in place to monitor the quality of the service. We found that improvements were made and action was taken when needed. One relative said, �We really can�t complain, they are very good.�