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Inspection report

Date of Inspection: 7 July 2011
Date of Publication: 30 September 2011
Inspection Report published 30 September 2011 PDF | 39.75 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/07/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People are protected from the risk of harm

User experience

“I haven’t had to complain about anything but would speak to the staff if I need to”

Other evidence

We looked at staff training records which indicated that all staff completed safeguarding adults and child protection training two years ago. Following our visits we received confirmation that staff who commenced working at the hospice since September 2008 will have training on safeguarding in August 2011 and for all other staff this will be incorporated into the annual mandatory training. This should ensure that all staff are given up to date information about how to keep people safe.

Most staff have completed mental capacity training. Two of the most recently appointed staff are scheduled to do this training.

The hospice employs their own social worker who can support people, their families and staff on any issues that may arise. We saw that Dudley Safeguarding Procedures were available for staff to refer to if they need to.

Staff told us what they would do to keep people safe in the event of witnessing any concerns or any allegations being made. They demonstrated a good understanding of their responsibilities.

Staff told us recruitment checks were completed prior to their employment at the hospice. We looked at two staff files and saw that robust recruitment procedures are in place. This should ensure that only staff who are suitable are employed. We saw some voluntary staff working in the hospice and clearly their role is of great value to the running of the hospice. We were told that all voluntary staff are also subject to thorough recruitment checks prior to working in the hospice.