White Pearl House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and their relatives felt they had been involved in developing their/their loved one’s care plan. One relative said, "They have sent some paperwork for me to review. I was involved and asked for my input, and they checked that I agree with what was written." Staff told us how management, people and their loved ones were involved in creating peoples care plans. People had appropriate assessments in place in their care plans. Care records were detailed, and people’s needs were being appropriately assessed, reviewed and monitored.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and their relatives said they received enough to eat and enjoyed the food. One relative said, "I think they involve him in the cooking process. I think it is good. He chooses the food he wants." And one person said, "I do like it (the food), yes." Relatives told us how staff supported their loved one to remain in contact with them, one person explained how their loved one was supported by staff to visit each week.

People had appropriate nutritional care plans and risk assessments in place. We found examples of necessary referrals should anyone need external support.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People and their relatives felt services worked together, and other professionals were involved when needed. Staff spoke about how they were told when people’s needs change, including at handover. Emergency transfer sheets were in place, which held relevant information for each person. These were documents that were sent with a person if they needed prolonged external support, for example, if a person was sent to hospital. These documents help to ensure the hospital was aware of (and could meet) people's needs on admission.

We saw evidence of the registered manager working with other agencies to try and drive improvement. We saw evidence of handover records.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had access to healthcare support when they needed it. Staff spoke about how they monitored and recorded details relating to people’s health. People had oral healthcare assessments in place, though staff would have benefitted from receiving training in this area. The registered manager immediately purchased an oral healthcare training package for staff to complete.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

The registered manager told us how they reviewed and monitored people’s care. They spoke about how people’s weights were monitored. They said, “We monitor people’s weights through regular planned weighing based on their risk level, with increased checks if any concerns arise.” People’s care plans were being regularly reviewed.

Relatives spoke about improvements they had seen in their loved one since joining White Pearl House. One relative told us, "I think it (the care) is absolutely brilliant - before [person] went in to White Pearl House [person] had their own flat and it was atrocious, this is much better. [Person] gets good interaction."

The service spoke with people about their rights around consent and respected these when delivering person-centred care and treatment.

People and their relatives told us staff asked for consent before delivering care. Staff said they ask for consent before delivering care. Appropriate consent forms were in place.