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Phyllis Tuckwell Hospice Good

All reports

Inspection report

Date of Inspection: 27 November 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Overview

Inspection carried out on 27 November 2012

During a routine inspection

Patients and visiting relatives told us that they were very satisfied with treatment and care provided at the hospice. They told us staff were very good, friendly, polite and respectful. Comments we looked at showed the hospice provided sufficient information for people, one comment we saw said, plenty of leaflets-well presented and easy to read and understand.

Relatives told us that staff were very kind to their family member, they said " nothing is too much trouble for the staff, they are so kind to us" Another relative told us "the staff always treated their family member with the utmost dignity and respect" and " the care could not be bettered"

Patients spoken with told us they were involved in any and all decisions about their treatment and care. People commented they were always part of the discussion, staff always asked me what I thought. Others told us they liked attending the day hospice and enjoyed the recreational activities provided.

People spoken with told us they felt safe and they would speak to staff if they had concerns. One person said " I was given the choice of going to hospital or the hospice, no comparison really, the hospice is wonderful and I know I will get first class care, I am so lucky"