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Phyllis Tuckwell Hospice Good

All reports

Inspection report

Date of Inspection: 2 August 2011
Date of Publication: 1 September 2011
Inspection Report published 1 September 2011 PDF

Overview

Inspection carried out on 2 August 2011

During an inspection in response to concerns

The purpose of this inspection was to look into concerns brought to our attention, and to follow up previous recommendation made as a result of our inspection of the 5 May 2011. Information was not required from people using the services in relation to the previous inspection findings. We did however; seek the opinions of a visitor in respect to the concerns raised.

Speaking with a close family member of a patient who had been in the hospice for approximately three weeks, we were able to obtain an overall favourable opinion of both her own experiences and that of her relative.

Comments made to us related to the professionalism of staff, the handling of sensitive information carefully and managing personal needs in a manner, which made the patient comfortable, less anxious and involved the family.