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Phyllis Tuckwell Hospice Good

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Inspection report

Date of Inspection: 5 May 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF

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Overview

Inspection carried out on 5 May 2011

During a routine inspection

Patients and visiting relatives told us that they were very happy with treatment and care provided at the hospice. Staff were described as �marvellous,� �friendly and helpful.� People told us that staff were supportive, to both the patient and family members. One relative advised us that she could not fault anything and that the staff treated her mother with dignity and respect.

Patients said that they were involved in decisions about their treatment and care and that they had been given opportunities to discuss any questions, to state their preferences and to involve their families as much as possible. We were told that medication was provided regularly and that nutritional needs were met through a good range and choice of food.