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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 10 July 2013
Inspection Report published 10 July 2013 PDF | 81.56 KB

Overview

Inspection carried out on 13 June 2013

During a routine inspection

We spoke with seven of the 12 people who used the service who told us that they were happy living in the service. One person said, "I am very happy." Another person said, "I'm well looked after, if I want something I just have to ask." Another said, "I am happy here."

People told us that the staff treated them with respect and kindness. One person said, "All the staff are very good." Another person said, �They (staff) are marvellous." Another said, "They (staff) are all very kind." This was confirmed in our observations during our inspection. We saw that staff interacted with people in a caring, respectful and professional manner.

We looked at the care records of four people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

Staff personnel records that were seen showed that staff were trained and supported to meet the needs of the people who used the service.

We found that the service was clean and well maintained. Safety checks were regularly undertaken to ensure that people were provided with a safe environment to live in.