Leeds Supported Living

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person-centred care and support. Care plans were very detailed and included information about how people wanted their care to be provided. Where people had communication difficulties, there was comprehensive information about their communication styles and how to understand their body language and responses.

We observed staff knew people very well and followed people’s plans of care to communicate and understand people’s wishes and needs. People’s bedrooms were personalised and decorated and accessorised in their own styles. Comments included, “[Name of person] has sensory items there. Their bedroom is painted pink. Their choice. The staff phone me if [name of person] needs anything.”

Staff understood the value of person-centred care and supporting people to make their own decisions and choices. Comments included, “We keep people at the central focal point, are aware of their likes and dislikes, and empower them to be able to make decisions for themselves.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff demonstrated an understanding of people’s care needs and continuity of care. People and relatives were involved in regular reviews and multi-disciplinary meetings. Where needed referrals were made for specialist advice and staff worked well with other agencies.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information was available in a range of formats, including large print and symbols. For example, there was an easy read guide on the subject of safeguarding, which supported people to understand and recognise poor care and abuse. Other examples of formats to support people’s involvement and understanding included pictorial menus, meeting minutes and easy read guides to making meals. There were regular meetings with people to share information and seek their views. Relatives told us the provider communicated well with them, and they received regular updates.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider welcomed feedback from staff, people and relatives. As part of their audits, the registered manager spent time talking with staff and people who used the service to get regular feedback. The service had carried out surveys to seek relatives’ views and had followed up on any actions that had been raised.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People’s homes were designed around their needs and wishes. Consideration was given to ensure people were able to access health appointments and their needs were considered to ensure the experience was safe and suited their needs. Staff understood the needs of autistic people and people with a learning disability and worked hard to ensure that typical barriers faced by people were removed or mitigated against.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Processes were in place to ensure people had equity in outcomes. Where people’s needs changed this was reviewed. Staff received equality and diversity training to give them an understanding of the context in which they worked. There was an equality and diversity policy in place to provide further guidance, including reference to protected characteristics in the Equality Act 2010. Care plans provided the opportunity for people to share what was important to them if they chose to.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Care plans were in place which reflected on people and their families wishes when they reached the end of their life. Most people did not want to discuss this, but where they did detailed plans were in place.