Woodside Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider mostly made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People’s care plans were detailed and reflected their physical, mental and emotional needs. People’s likes, dislikes and preferences were recorded clearly, and we saw people being supported in line with these. However, we also saw examples where these were not always met, for example in relation to regular welfare checks and availability of activities.

The provider supported people in a way that was flexible and supported continuity. A relative told us how the service had supported engagement with health professionals and the local authority to ensure a person received a diagnosis and appropriate funding.

The provider assessed people’s communication needs, and we saw examples of people being provided with information in a way that met these needs. For example, we saw staff used objects of reference to support understanding information when assessing people’s capacity.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

The provider’s complaints log detailed actions and learning taken in response to complaints, and how these were communicated to complainants. People and relatives we spoke with told us they felt listened to. A relative told us when they shared feedback about staff practice and suggested staff take a different approach to how they supported their relative, this was listened to and had a positive impact on the person.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Care plans considered protected characteristics such as religious and cultural needs. This meant they could be supported in a way that met these needs.

The service had an equality, diversity and human rights policy and staff received training. People and relatives told us they felt people were treated with dignity and respect, and this was also reflected in our observations of staff interactions with people.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

End of life care plans were person-centred and included detailed information about how people wanted to be supported at the end of their life. Care plans also considered what support people’s friends and family may need during and after the end of their life.