Nichols House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
People received person-centred care that reflected their interests and preferences. Staff supported people to engage in meaningful activities and routines.
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People received consistent care from staff who knew them well. There was regular communication with relatives, which supported continuity. A relative said, “We have learned to trust them now.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People were supported with regular meetings to review their care, support and health with their keyworkers. The provider shared information with relatives through regular communication, including the use of a communication book. A relative said, “We have a written communication book which I like

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Relatives told us they were able to raise concerns and were involved in care decisions. One relative said, “If I had a problem I would speak with the home manager.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Relatives told us they were able to raise concerns and were involved in care decisions. One relative said, “If I had a problem I would speak with the home manager.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People experienced consistent care from staff who knew them well. Staff supported people to develop independence and engage in meaningful activities, and keyworker systems helped ensure needs were understood and reviewed.

People were supported to plan how they wanted to spend their time and work towards their goals. Staff supported people to engage in activities and routines that reflected their preferences and promoted their independence. People were not receiving end of life care at the time of the inspection.