Infinity Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the wellbeing of their staff. They supported and enabled staff to always deliver person-centred care.

There was a culture of staff safety. Policies were in place in relation to lone working and monitoring stress in the workplace and there was a robust on call system in place to support staff out of office hours. One staff member said, “You can get hold of on call even in the middle of the night, they are really quick”. Staff told us they were asked to let the person on call know when they had completed their evening calls and arrived home safely.

Leaders recognised and met the wellbeing needs of staff. This included providing flexible working options and ensuring that rotas took account of any specific needs staff might have. Staff felt well supported. One staff member said, “Infinity Care are the best [Service] I have worked for, any issues are addressed… they work around me… they look after my wellbeing.”