SpaMedica Exeter

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The assessment was completed in line with our routine assessment priorities. We assessed 33 quality statements for the 5 key questions: safe, effective, caring, responsive and well-led.

This is the first assessment of the services. At this assessment we rated the service as good.

People were protected from abuse and improper treatment. The service investigated incidents and shared learning. There were processes for staff to speak up and raise concerns. Medicines were managed well. The service assessed people’s needs and staff worked together to care for people. Staff treated people with kindness, compassion and dignity. Staff were knowledgeable and interacted with people well. They made sure patients understood their care and treatment to enable them to give informed consent. Patients were involved in decisions about their care.

People's experience of this service

Feedback from patients and their family or carers was positive about staff treating them with warmth and kindness. We also reviewed patient feedback submitted to the service and publicly available reviews. People said they were seen quickly and told us they felt cared for, listened to, and were informed in decisions about their care. Patients we spoke with were positive about their experience.