- Care home
Sudbury Care Homes Limited
Assessment report published 30 March 2026
Contents
Ratings
Our view of the service
Sudbury Care Homes Limited is a residential care home providing personal care for up to five people. It specialises in supporting people with learning disabilities. At the time of our inspection, there were 2 people living at the home. This assessment took place due to the length of time since the previous rated inspection in 2020.
During the assessment we contacted people or their relatives, care staff and healthcare professionals to gather their feedback regarding how people’s personal care needs were being met.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.
The service had a good learning culture and people could raise concerns. People were protected and kept safe. The facilities and equipment met the needs of people, were clean and well-maintained. There were enough staff with the right skills, qualifications and experience who understood their roles and responsibilities. The manager made sure staff received training and regular supervision to maintain high-quality care. The service supported staff wellbeing. Staff managed medicines well.
People participated in assessments and decisions about the care they received. Staff reviewed assessments taking account of people’s communication, personal and health care needs. People had enough to eat and drink to stay healthy. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with exceptional kindness and compassion. Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged and supported to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. The service provided people with information they could easily understand and access. People knew how to give feedback and were confident their view were taken seriously and acted upon. People received fair and equal care and the service worked to reduce health and care inequalities through training and feedback.
The registered manager and staff had a shared vision and culture based on listening, learning and trust putting the people they supported first. They were visible, knowledgeable and supportive, helping staff develop in their roles. The registered manager collaborated with the local community to deliver the best possible care and were open to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People told us they felt happy and safe living in the care home and were positive about the quality of the care they or their relative received there. Feedback included, “I like living here” and “I am very happy with the care home.” A relative said “My [family member] is very happy living there if they were not happy, I would have changed providers.” Another relative said, “The communication is great and if the manager is not available, we know the staff will support us.”
We observed staff treat people with kindness and compassion and the atmosphere remained relaxed and pleasant throughout our visit. People’s safety was prioritised and managers and staff knew how to protect people from abuse or harm. People and their families were fully involved in planning their care and understood their rights. Relatives said their family member received consistently high-quality care from knowledgeable staff who treated them as individuals.
People and their families knew how to raise concerns if they felt unsafe or unhappy with the support they received. People’s relatives said staff gave support in a prompt and appropriate way. They said staff worked very well together as a team
People were able to have choice and control over how and when staff provided care and support. People were encouraged and supported by staff to do as much as they could for themselves to maintain and improve their independence. Staff also supported people to maintain social and family contacts and pursue interests and hobbies to reduce social isolation wherever possible.