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Archived: Kingston House Requires improvement

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Inspection report

Date of Inspection: 27 May 2011
Date of Publication: 18 July 2011
Inspection Report published 18 July 2011 PDF

Overview

Inspection carried out on 27 May 2011

During a routine inspection

During our visit on 20 May 2011 we saw that people were being well cared for and treated with respect. One person told us, �I have no complaints about anything.�

One person told us that the owner supported them to get a small fridge for their bedroom as they like to keep their own supply of fresh foods. They also told us that they enjoy a brandy at bedtime every evening.

Someone who completed a satisfaction survey issued by the home as part of their quality assurance processes said, �Food looks good and always smells appetising.� One person with whom we spoke told us, �Love the food. Excellent.�

People with whom we spoke on the day of our visit were relaxed, confident and comfortable with staff. We saw that there were good interactions between members of staff and people living in the home. People with whom we spoke told us staff treated them well. One person said, �They are very good.�

One person with whom we spoke told us, �It�s very good here. I don�t want to move.�

People who completed a satisfaction survey issued by the home rated the service as �good� or �excellent� and there were no complaints. One person said, �It has not been necessary to complain so far.�