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Inspection report

Date of Inspection: 8, 14 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 84.45 KB

Overview

Inspection carried out on 8, 14 January 2013

During a routine inspection

We were not able to speak with patients who used the service because there was not a clinic for podiatry on the days of our inspection. We reviewed three care records and found that in each file a detailed consent form was in place which included the potential risks and complications and how their personal information may be used. We reviewed the feedback which patients provided and found patients' experiences to be positive.

We also saw that each patient had been asked to consent to their GP being contacted with regards to the treatment they were undergoing. Patients were protected from unsafe or unsuitable equipment because the provider ensured maintenance and regular checks were undertaken. Staff spoken with and records seen confirmed that staff were appropriately trained and supported to undertake their roles.

Our observations of the treatment room demonstrated to us that it was clean, free from any unpleasant odours and that infection control practices were in place. Hand gels were readily available and cleaning equipment and wipes were in place. This ensured that cleaning in between people having treatments was carried out.

We also found that staff received appropriate training and support and that the service had various methods in place to monitor the quality of service it provided. An appropriate complaints system was in place.