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Harcombe Valley Care Limited Good

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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

All the people we spoke to felt secure and safe, with the carers being a valued part of ensuring they were protected from abuse. One person we spoke to told us they had “utmost confidence in the carers to ensure their relative’s safety when they were away” they felt confident that any concerns would be reported to them by the agency.

Several people had “lifeline” alarms and we observed the carers ensuring that when they left people had these on their person; this meant a person could call for help when alone.

We saw evidence of recording systems when handling money, for example if doing any shopping.

We saw that all care was delivered in a calm and unhurried manner, that appropriate techniques were used when assisting people in a dignified manner. We saw that people were very relaxed with the staff. One person told us “If I was worried or concerned about anything I could always talk to the senior carer” This ensured the person would feel able to pass any concerns to the carer without fear.

Carers told us they knew how to report any incidences of concern. One carer told us that they felt a lot more confident now on being able to report matters than they had in the past, they understood the procedure for reporting concerns and felt happy that they would receive support from management. We saw evidence of safeguarding policies and procedures in place, updated December 2013, and that safeguarding training had been given to all staff. We saw that Safeguarding training was due to be updated on a rolling programme for all staff during the first six months of 2014.

This meant that people were protected from abuse.