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Harcombe Valley Care Limited Good

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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 15 January 2014

During a routine inspection

Harcombe Valley Care Ltd, provides personal care and support to people living in their own homes. During our inspection we visited four people using the service. We spoke to five relatives, a community matron and six members of staff.

People receiving the service spoke very positively about the services. One person told us they felt the service passed �with flying colours� another told us �they are always willing to do that bit extra� People told us they were involved at all times about their care needs, and their preferences in how that care was given. We saw the weekly letter received by the person using the service showing times and dates of visits with the name of the carer who will be giving that care.

We saw the care plans were well documented and a daily record of care was kept and signed by care staff.

People told us that communication was excellent; they were always informed of any delay or changes. People told us they could contact one of the senior carers and speak to them directly. If they called the office, any time, a call was always answered by �A real person�

We spoke to the Community Matron who told us they found the service provided �excellent service, always professional� They also felt communications were very good, and they were confident that concerns would be passed to them and any instructions they gave would be carried out.

We saw how staff received training, which reduced the risk of vulnerable people being abused and observed safe working practises during our visit. We saw evidence of training having been provided and how working practises were monitored. We also saw training planning in place for future training needs, with individual needs identified. During routine monitoring and auditing of the services provided the people who used the service and their relatives and carers were involved in this process.