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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF


Inspection carried out on 3 October 2013

During a routine inspection

During our inspection of Riverbanks Clinic on 3 October 2013, the people we spoke with said they were asked to consent before proceeding with any treatment. They said they proceeded with a full understanding of what they were agreeing to. They told us their medical histories were checked as part of the pre-procedure process. Our review of records showed that people's consent, medical histories and specific risk factors were checked and well recorded.

People told us that staff at the service were professional and friendly and treated them with respect. They said they found the service to be very clean and had no complaints. One person said of her experience: "I'm really happy and would recommend them." Another person said: "I'm totally satisfied."

The staff we spoke with were knowledgeable about forms of abuse and how to identify it. They had access to a safeguarding policy and training on safeguarding and infection control was organised for them during our inspection. The staff we spoke with demonstrated a good understanding of infection control procedures. We saw that the service appeared clean and had appropriate arrangements in place to ensure the instruments and equipment used were fit for purpose.

We saw the service had a complaints process in place and complaints people made were responded to appropriately. Our observations and review of documentation showed the service had sufficient arrangements in place to deal with foreseeable emergencies.