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Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 6 November 2012
Inspection Report published 6 November 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 October 2012, talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

When we visited Riverbanks Clinic, we saw that staff were welcoming and friendly to people, both in person and over the telephone. People we spoke to who had received treatment at the clinic spoke very highly of the staff. One said ''staff are absolutely thrilling''. Another said they were ''charming and lovely'' and ''nothing was too much trouble for them''. One person told us how staff would telephone them to ensure they were progressing satisfactorily and how someone would always return their call if they required any additional information or support.

Procedures at Riverbank Clinic were booked in advance. Nursing and any other clinical staff could therefore be brought in for the specific days when treatments were carried out. Riverbank Clinic had good records showing it had checked nursing staff suitability, qualifications and training.