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Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 6 November 2012
Inspection Report published 6 November 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 October 2012, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

When we visited Riverbanks Clinic on 10 October 2012, we saw a large amount of information that was provided to people before they decided if they wished to undergo a specific procedure. This was detailed and included a personal plan for an individual's treatment, for them consider before deciding whether to go ahead. We were told people would have at least two consultations in order to discuss information and any questions they had, before a procedure was carried out. We saw records confirming this.

We spoke with four people who had undergone procedures covered by the CQC registration. They told us that staff at the clinic were always polite and friendly. They all said they had been given a lot of information about the proposed procedure and the clinic. In addition, their questions had been answered openly and fully. In this way, they considered they were well informed to support their decisions. People who use the service understood the care and treatment choices available to them.

The clinic had a ramp to the front door and a ground floor toilet, fully accessible to wheelchairs. Some consulting and treatment rooms were also on the ground floor. This ensured that anyone could access the service.

During our visit, we observed staff talking to people in a respectful and helpful manner. People told us that staff at the clinic respected their privacy and dignity.