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Archived: Fernwood Requires improvement

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Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 11 September 2013
Inspection Report published 11 September 2013 PDF

Overview

Inspection carried out on 31 July 2013

During a routine inspection

We spent time and spoke with two of the three people who lived in the home. We used a number of methods to help us understand their experiences as they had complex needs and difficulties in communicating. We observed staff speaking kindly and that they waited for people�s responses before continuing.

We spoke with two members of staff as well as the manager. The manager was also the provider and on the rota working that day. The manager regularly worked alongside staff in the home.

We found that staff demonstrated an understanding of the consent process and that families were involved in the care of their relatives. People�s needs had been individually assessed and were reviewed on a regular basis. One person indicated to us that they liked living in the home.

We saw that the building was maintained and that safety checks had been undertaken. Staff had worked at the home for a number of years and felt well qualified for their role.

We found an effective complaints system in place with people who used the service and their relatives aware of the process.