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Archived: Fernwood Requires improvement

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Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 27 April 2013
Inspection Report published 27 April 2013 PDF


Inspection carried out on 26 March 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of the people living at Fernwood, because people had complex needs which meant they were not able to tell us their experiences. We observed staff communicating effectively with people. We saw that people appeared happy and at ease around the staff. We saw that planning of the day�s activities were altered to suit a person�s particular needs, which showed the staff were responsive to people�s needs.

In our discussions with staff they demonstrated a thorough knowledge of the people living at the service. This was confirmed by our observations and the record keeping.

Care records showed that people had been supported and their relatives involved to make decisions about their lives, including their care and support. When people�s needs changed, we found that records had been updated to reflect this.

Staff spoken with demonstrated good understanding of how to safeguard people from harm. Training records showed that staff received regular training to update their knowledge on abuse and safeguarding.

Records showed the provider regularly assessed and monitored the quality of the service and had made a plan to replace broken furniture. We saw that people�s relatives were asked their views about the home and information from other professionals were sought.