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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 89.05 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff and volunteers.

Reasons for our judgement

The hospice ran with paid staff and volunteers. We spoke with staff and volunteers who were enthusiastic about the service and their involvement.

We spoke with the head of human resources who told us about the procedure for recruiting into new and replacement posts. They said that job descriptions were produced for new positions in the service and reviewed when recruiting for a replacement position. The service advertised locally for staff e.g. ‘Hospice at Home’ and more widely for some other posts as appropriate.

There were effective recruitment and selection processes in place. Application forms were required to be completed in all cases that required details of the applicant’s employment history, education training and qualifications, training attended and supporting information. References were obtained in addition to an enhanced Disclosure and Barring Service check (DBS).

Applications were made anonymous for the short listing process and for the interview stage there was a record maintained. Applicants were ‘rated’ according to the responses there gave in response to the interview questions and the most successful applicant was offered the position.

We saw that successful applicants were required to complete a pre-employment health questionnaire and provide proof of identity. They were required to sign the offer letter as an indication of acceptance of the position and were then given a statement of terms and conditions of their employment with Cotswold Care.

Competency was gauged as part of each staff members’ probationary period and only if they fulfilled the requirements of the role they were confirmed in post.

The head of human resources told us they sensed that “everyone was proud to be working here”. Staff from the hospice and those who worked for ‘Hospice at Home’ told us they enjoyed their job with one person adding “the people I work with are passionate about their work”

The volunteer coordinator echoed this when asked if they wanted to say anything about working for the service telling us “it’s amazing! It’s a lovely place to work”.

They told us about the recruitment ‘pathway’ for volunteers. There were role ‘profiles’ for generic and specific types of volunteers outlining the expectations of the role. The profiles listed the responsibilities of volunteers, the expected commitment from them and the essential qualities of people who volunteered to work for the service.

Volunteers were required to assist in the running of the hospice, as drivers to transport people to and from the service and to work in the charity shops that supported the fund raising for Cotswold Care.

People who wanted to volunteer to work for the service were required to complete an application form, provide the names of two people who would provide a reference, visit the hospice for an informal discussion and submit evidence to enable a DBS disclosure to be obtained, if working directly with people who used services. Volunteers were expected to sign an agreement and to complete annual training in essential areas of safety.

In addition volunteer drivers had to provide evidence that showed they were eligible to drive and had adequate insurance arrangements in place. The hospice verified, by confirming their insurance, that they were covered to provide a voluntary service.