Archived: Parkside Hospital

We also looked at other information to understand what people using the service thought about the hospital. We saw from the latest patient feedback results, the majority of people that responded were satisfied about the care and treatment they had received from staff. Positive comments included; 'An excellent professional service with genuinely friendly and caring staff.'; 'I received excellent service and support.' And 'I am quite happy with my overall care and treatment.'

We looked at people's records and found they contained information about their planned care and treatment. We noted consent was obtained from people prior to them receiving any care and treatment. Staff kept detailed notes about the care and treatment that was provided. When people left hospital, they were provided with the information and medicines they needed to support them in their recovery.

We checked staffing levels on the day of our inspection and found there were enough staff to meet the needs of people using the service.

We found people's views and experiences were used to make changes and improvements people wanted. For example the hospital was due to commence a refurbishment programme in January 2014 in response to people's views about the accommodation. People were also made aware of the complaints procedure. When people had made a complaint we found staff took appropriate action to resolve this.

The hospital carried out regular audits and reviews to monitor the quality of service provided. We saw also evidence that learning from incidents, complaints and national reports of other providers was used to identify improvements and changes to the service.

People were cared for in a clean, hygienic environment. We did identify some potential risks of cross infection during the course of our inspection. However issues we raised were dealt with appropriately by staff.

People using the service were satisfied with the care they received. One person said their stay at the hospital recently was 'first class' and the way they were treated by staff was 'impeccable all the way through'.

People were positive about staff. One person said 'Nurses are lovely. They can't do enough for you. Always there for you'. Another person said they 'couldn't fault staff for respecting privacy and dignity'.

Staff receive regular mandatory training to keep their skills and knowledge up to date. Staff are encouraged to take up opportunities to learn new skills and knowledge to support them in their roles. A member of staff told us 'This is a lovely place to work. We have a close relationship with the management, they're very approachable. They go all the way to make things better for us and the patients'.

The hospital carries out regular audit and reviews to monitor the quality of service provision. They have used the learning from audits to make improvements and changes to improve the quality of service provision.