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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 23 April 2013
Inspection Report published 23 April 2013 PDF | 83.92 KB

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Reasons for our judgement

During our visit we reviewed the medication system used by the service. Since January 2013 two routine audits of the medication system had been carried out, one by the pharmacy that supplies medication to the home and the other by the Pharmacist from Bedfordshire Community Commissioning Group. Some recommendations had been identified on the audits. We saw evidence that the manager had acted on the recommendations. For example body charts detailing where on the body topical medicines such as creams needed to be applied had been introduced which we found clear to follow. We examined the process of medication administration, the records maintained to record the management of medications and spoke with staff about the training they received. Photographs made the identification of the person requiring the medication easier and these were underpinned by a note to the staff member administering the medication as to the wishes of the person on how they liked to take their medication. For example "Please put my tablets in my hand." The provider policy authorised the senior care staff to administer medication and we saw evidence that they had been trained to undertake the process to the standard the policy expected. This meant that people received medication administered by staff who were trained to do so and understood the policy and procedures of the service.