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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 23 April 2013
Inspection Report published 23 April 2013 PDF | 83.92 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

The provider had put a process in place to ensure that any transfers between care providers were supported by current information on the individual person's needs. The manager informed us that when people moved into or out of the service then copies of care plans were always provided to the new service provider along with body map documentation and medication details. An example included when a person transferred to hospital or another care home. We reviewed a copy of the documentation introduced to manage this process and found the record to be comprehensive. This meant that people's needs were clearly communicated to the new provider so that their care could continue as they expected.

Recent changes in the various health organisations responsible for delivering care had resulted in an arrangement with the local GP consortium about how healthcare would be provided to people living in the service. This included the introduction of a link GP surgery and a community matron which meant that people using the service had improved access to healthcare at the home. The provider had developed good working relationships with the matron and link GP to ensure that healthcare information was shared. An example of this being when people were unwell when medication could be obtained quickly so that treatment could commence without undue delay. This co-operation meant that people had access to care and support from healthcare professionals that knew them and were able to respond to their needs.