- Care home
Freshfields Residential Home
Assessment report published 12 December 2025
Contents
Ratings
Our view of the service
Date of assessments: 27 November 2025 and 2 December 2025.
Freshfields Residential Home is a residential care home registered to provide personal care, support and accommodation for up to 36 people in one adapted building over three floors. At the time of our assessment there were 35 people using the service.
This assessment was carried out by an inspector. We looked at 26 quality statements. We spoke with people who used the service, their relatives, and staff to seek their views about the service.
This was a planned assessment, and the report only covers our findings in relation to the key questions safe, effective, caring and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The last rating for this service was ‘Requires Improvement’ (published 12 February 2020). This assessment was carried out to follow up on actions we told the provider to take at the last inspection.
The provider was previously in breach of the legal regulation in relation to Need for Consent and Good Governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. We found mental capacity assessments were being completed. The provider had systems to monitor and improve quality of the service provided.
Improvements were also noted around risk assessment, staff recruitment, staff training, confidentiality and the environment as there were shortfalls in these areas at the last inspection.
People's experience of this service
People were kept safe from abuse because the service had good systems to spot any risks and act quickly. Staff knew what to look out for and how to report any concerns. They understood their duty to protect people. Risks relating to people’s care were assessed, and plans were put in place to make sure staff supported people safely.
Staffing levels were planned so that people had consistent support from staff who knew them well. The service followed safe recruitment processes. Staff had the right skills and knowledge to care for people and responded quickly when people needed help. People received support with their medicines as needed, and staff understood how to prevent infections.
Before people started using the service, an assessment was completed to understand their needs. Staff followed the principles of the Mental Capacity Act 2005 and supported people to be involved in decisions about their care in ways that suited them. Staff knew people well and understood how to meet their needs. The registered manager worked with other health professionals to make sure care was effective. People were involved in planning and reviewing their care, and the service promoted equality and diversity for both people and staff.
People received personalised care that matched their individual needs. Care plans included information about how people communicated, their preferences, and clear guidance for staff on how to support them safely. This meant staff had the information they needed to meet people’s needs properly.
The provider had systems to check that the service was running well and providing good quality care. Feedback was collected from people and their relatives, and this was acted on to ensure improvements were made. Regular audits and checks were carried out to make sure the service improved where needed. Staff felt supported by the management team. People and relatives spoke positively about how the service was run, and the management team welcomed suggestions for improvement.