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St Julia's Hospice Outstanding

All reports

Inspection report

Date of Inspection: 21 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

Overview

Inspection carried out on 21 March 2013

During a routine inspection

We met with people who were inpatients or relatives at the hospice. People we spoke with were very happy with the services provided by St Julia's Hospice.

One person told us "There is such good atmosphere when you walk in the door." Another person told us "It is so tranquil and calm. I receive five star care. "

They all said the environment was pleasant, restful and clean.

Everybody said they were fully consulted about their care and treatment. People told us continuity of care was very good and they felt supported. One person said:" It is a wonderful facility and communication is excellent."

People spoke highly of the meals provided and told us they were always given choices. They said that meals were well presented and appetising.

There were sufficient staff to meet the needs of the people who required care and treatment.

People said they knew how to raise any concerns and were given the opportunity to provide feedback on the level of service received. Everyone we spoke with told us the staff were very helpful, kind and knowledgeable about their needs. One person said:" they are so thoughtful".