High Lea House

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Inspection activity started on 30 April 2025 and ended on 15 July 2025, during this period we visited the service on 3 occasions. The inspection was to follow up on the warning notices issued to the home after the last inspection. The home was in special measures due to the inadequate rating at the last inspection.

At the last inspection we found 4 breaches of legislation relating to safe care and treatment, consent to care, person-centered care and governance of the service. During this inspection we found improvements which meant they were no longer in breach in relation to safe care and treatment, consent to care and person-centered care. Not enough improvements had been made to the governance of the service and they remained in breach of this regulation at this inspection.

This service has been in Special Measures since 8 January 2025. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

People's experience of this service

People told us they felt safe, one person said, “I feel very safe, I enjoy living here, the staff are lovely.” People were aware of how to raise a complaint and felt confident in approaching leaders. We observed people were comfortable with their staff.