The Glow Rest Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and others involved in their care, were involved in the initial assessments of their needs which the registered manager conducted as part of the admission process. People’s choices and preferences had been used to plan their individualised packages of care and support. Staff understood people’s individual needs and how these should be met.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The person living in the care home received their personal care and support from staff according to their individually assessed needs and wishes. The registered manager and staff worked well together to meet this person’s needs and wishes in line with their care plan and recognised best care practice and standards. Staff understood this person’s needs and how these should be met.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager and staff worked well-together and with external health and social care professionals and bodies. As the registered manager and both staff all lived together in the care home this ensured they had daily contact with one another and shared important information quickly. This helped to ensure a joined up, consistent approach to delivering effective care to the person they supported in line with their individually assessed needs and preferences.

The provider supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff knew when the person was unwell or in pain and ensured they routinely attended scheduled medical and hospital appointments. Staff worked well with a range of external health care and medical professionals and followed any advice they gave to enable the person to live healthier lives. A Staff member told us, “We work closely with the GP and district nurses who help us manage [name of person living in the care home] healthy and well.”

The provider did not always routinely monitor people’s care and treatment to continuously improve it. They did not always ensure that outcomes were positive and consistent, or that they met both clinical expectations and the expectations of people themselves.

The provider did not routinely undertake audits and monitoring checks. This meant issues were not always being identified or any lessons learnt so the quality and safely of the service they provided could be continuously improved.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The person who lived in the care home was supported to understand the care and support staff provided them. This enabled the person to consent to this if they wished. The registered manager and staff understood the persons capacity to make decisions about their care and support.