- Care home
Welshwood Manor
We have taken enforcement action and issued a warning notice on Davard Care Homes Limited on the 22 June 2026 for failing to ensure effective oversight at Welshwood Manor.
Assessment report published 12 January 2026
Contents
Ratings
Our view of the service
Date of inspection: 7 October to 11 November 2025, including site visits on 7 and 14 October and 4 November 2025. Welshwood Manor is a care home providing personal care for up to 37 people. At the time of the inspection, 25 older people lived at the service. This inspection was carried out in response to information of concern we had received about the service. There were also local authority safeguarding investigations taking place at the time of the inspection.
The registered manager had left the service in August 2025, and the service was being overseen by the provider who lacked oversight of the service. .At the previous inspection the service was rated good and now has declined. We found a lack of management systems to assess the quality of the service as well as several other concerns. Staff lacked the support from the provider who in addition, lacked understanding of their role and the principles of providing high-quality care. Potential risks to people’s health and welfare had not been consistently assessed and there was not always guidance for staff to follow. We found the service to be in breach of regulations at this inspection in relation to person centred care, consent, premises and equipment, safe care and treatment and governance.
Following our first day of inspection, on site on 7 October we requested the provider took some urgent action to address our most serious concerns. When we went back for the second site visit on 14 October 2025, we found the action required had not been taken and there were additional concerns. We sent a formal letter to the provider on 14 October 2025 requesting they take immediate action in relation to the most serious concerns. The provider sent an action plan on 16 October 2025 setting out the action they would take to keep people safe, however, this did not offer full assurances and on 4 November 2025 when we visited again, despite assurances from the provider, we found that action had not always been taken where required. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a time frame within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We have asked the provider for an action plan in response to some of the concerns found at this assessment.
People's experience of this service
People living at Welshwood Manor did not consistently receive a service that provided safe, effective care and one that met their holistic needs. We received some mixed feedback about people’s lived experiences and found they did not always experience person-centred care and there was a lack of meaningful engagement and interaction.
People told us they were happy living at Welshwood Manor. One person said, “I love it here, I stay in my room, I have a lovely room, big windows, I can see what’s going on. They look after me, food is nice, nothing to moan about. I watch the workmen outside, when there is 2, they work hard when there is 4 of them, they talk!”
Overall people’s relatives spoke well of individual staff members but raised several concerns about a lack of person-centred care, leadership and poor communication. One relative said, “Previously they were very good and really had the residents at the centre. I hope this can continue.” Another relative told us, “We have had a number of issues which when raised the recently departed manager would get very defensive and be putting up a defence before they had even looked into the situation. Now they have gone maybe they will have a proper manager although since the changeover we’ve had little communication as to who is actually in charge. Poor communication is an ever present issue.”