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Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF | 97.15 KB


Inspection carried out on 4 March 2013

During a routine inspection

At the time of our inspection there were four people living in Rosecroft and one in Heron View. People lived in a comfortable and safe environment. People were supported to make decisions about their everyday lives and to maintain their independence and staff respected their privacy. People were supported to go out in the community for a range of social activities. A person told us �I have been out for a walk today�. Staff knew people well and responded to their needs quickly. A person that used the service told us �I am happy here�.

People�s care plans had not always been updated when their needs had changed and plans were not always written to help people achieve their goals. Where restrictions and physical restraint were used it was not clear that the appropriate healthcare professionals had been involved in making the decision about their use or that the restriction or restraint had been properly reviewed. Staff had not been properly trained in the use of physical restraint techniques.

Staff had not received all the training they needed to safely support people. Some of their training was out of date. Staff had received an induction to their role, but this did not meet the recommended standards set by the government for social care.

People were given the information and support they needed to be able to make a complaint. They had regular opportunities to talk with staff about their care. People told us that they felt safe in the service.