Inglewood Residential Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of Assessment: 22 April 2025 to 13 May 2025. This assessment was carried out in response to CQC receiving information of concern. The service is a residential care home registered to provide accommodation and personal to older people, younger adults and those living with dementia.The providers systems were not always effective in ensuring people received safe care and treatment. Medicines systems were not effective and risks to people were not consistently reviewed when needs changed. Accidents and incidents were not analysed for learning there was a lack of oversight in place and governance systems were not driving improvements. Checks on the environment were not always effective in driving improvements. Care plans were not accurate and up to date and they lacked person centred information including about future wishes.People were safeguarded from abuse. There were enough suitably skilled staff to support people. People had their needs assessed and were supported to maintain their health. Staff were kind and caring and treated people with respect and dignity. People’s immediate needs were met and there were systems in place to listen to the views of people. People received coordinated support and had access to health professionals. There were systems in place to support people and staff which ensured equality, diversity and human rights. There were processes in place for people to speak up if they had any concerns. The provider was in breach of the legal regulations relating to safe care and treatment and governance systems. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

People told us they felt safe living at the service. Everyone we spoke with was complimentary about the staff, telling us they were trained and helpful and always available. People were happy with the support they received and told us staff attended to their needs promptly. People were happy with the meals they had and described having a choice and always having access to snacks such as fruit and chocolates. People told us staff were kind and caring and felt they had good relationships with the staff. People reported being supported by the staff to make choices about their care and support. Some people did feel they would like the opportunity to go out into the community more frequently. People told us they had regular input from their doctor. People told us staff sought their consent before carrying out care and support and they were involved in their care. People were aware of how to make complaints and knew who the manager was and felt able to raise any concerns with them.