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Archived: DB Care and Recruitment Agency Limited

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Inspection report

Date of Inspection: 24 December 2012
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 24 December 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service were asked for their views about their care and treatment and they were acted on.

There was evidence that learning from incidents / investigations took place and appropriate changes were implemented.

The provider took account of complaints and comments to improve the service.

The Manager explained that DB Care and Recruitment Agency had a quality assurance policy and procedure that had been used within the service to ensure that people’s views underpinned all self-monitoring, review and development by the service.

The Manager described the process of self audit and the methods and tools that were used to ensure that the standard and quality of the service provision was maintained. We were shown documentation that illustrated the process. For example the spot check systems; the feedback questionnaires and the analysis of the information gained from them.

We believe that the quality assurance methods we saw were appropriate and “fit for purpose”.