AcreCare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Senior staff ensured they had appropriate staff to support peoples’ needs. They created full pre assessment reports to use in the creation of care plans. The registered manager told us the service created an initial plan that continues to be reviewed, at least every six months. During the pre-assessment visit staff discussed the peoples’ requirements as well as their clinical needs. A relative told us, “The initial assessment was brilliant too and was spot on with the right and appropriate care for [my relative’s] needs.” Risk assessments were written as part of the pre assessment. A staff member told us how they had been trained to undertake the role of assessor and care plan creator when their previous role was no longer possible due to ill health.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff were well trained and understood the conditions of the people they supported. They knew people well and were able to create care plans to provide care safely, appropriately and in ways people wanted. A relative member said, “The care plan fits her perfectly and has worked so well from the very beginning.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Acre Care used an electronic care system that allowed data to be downloaded and shared with other healthcare professionals when necessary. The registered manager ensured people understood their rights to care and services, and shared leaflets and fact sheets about care at pre assessment meetings. Everyone we spoke to was extremely positive about the continuity of the care. A relative told us, “They collect her medicines and will liaise with the doctor too, on her behalf.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff were enthusiastic about promoting independence and ensuring people could live their lives in ways that suited them. People were supported to be healthy, and staff encouraged exercise and healthy eating. A person told us, “I think they are very well trained. They do things like remind me to exercise, then if they think it’s too much for me will say just have a little stroll today and don’t overdo it. They keep an eye on my progress.” A staff member told us how they were trained in food hygiene and helped people prepare meals. They said, “We are guided by what people want. They will tell us, some people give us a shopping list, and we will buy what they want.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care was monitored using the electronic care system. Staff also reported changes in people’s health or needs. Care plans were reviewed regularly to ensure they were meeting people’s needs and expectations. The registered manager told us, “We look at people’s needs, we can judge what people need, we can be flexible.” A staff member told us how the management team were always looking at ways to improve safety and care, and that they were open to suggestions from staff. They said, “One lady fell by her bed, I suggested a bed leaver and [the registered manager ] spoke to Occupational Therapist and now the lady can get out of bed without falling.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood about consent and people and their relatives told us this showed in practice in the way staff delivered care. A person said, “They always make sure I feel safe and comfortable before they do anything.”