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Archived: The Norfolk Hospice

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 26 January 2012
Date of Publication: 27 February 2012
Inspection Report published 27 February 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider is compliant in this outcome. People who use this service are supported by staff and volunteers who are trained and skilled to carry out the support required.

User experience

The people we spoke with gave high praise for the staff. Although they did not know how they were supported to carry out their job they all said the staff knew what they were doing, they were a friendly team who all worked well together.

Other evidence

We spoke with a number of staff during our visit who all had different job roles. They told us about the various training courses provided, many of them taking place internally, and updates of training for the qualified staff. The service had a facility within the complex that enabled staff and volunteers to have their support and training without disturbing the main area of the service.

We discussed the support offered by line managers and the regular meetings held to keep all the team up to date with information. We were told how supportive the management team were and how staff felt very much included and informed about what was going on in the service. Staff told us that they had regular one to one sessions with their line manager and an appraisal annually but that anyone who had any issues could discuss them at the time and not wait for a formal meeting. We were also told about the counselling service available for all personnel if and when this was required. The management team told us that they valued the team they employed and supported them as much as they could.

We spent time looking at training records held both as paper copies and on the computer. Computer records included a spreadsheet of all the staff/volunteers trained or due their training. We talked about the induction for new staff and how those staff members are supported through a comprehensive probationary period to enable them to carry out their job fully.