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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 26 January 2012
Date of Publication: 27 February 2012
Inspection Report published 27 February 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider is compliant in this outcome. People who use this service are safeguarded against the risk of abuse.

User experience

We did not speak to people directly about how they were protected from abuse. However, people told us they felt safe at all times and that staff were respectful and treated them well.

Other evidence

During this visit we spent time talking to various staff members and volunteers about their understanding of safeguarding and what they would do if they had concerns about anything that may be seen as abusive. We were told that the manager had given all staff training in the protection of vulnerable adults and that they would have no concerns in talking to higher management if they had any concerns. Records confirmed this training had taken place so staff would know what to do.

We also talked to management team about the recruitment of new staff and the need for enhanced Criminal Records Bureau (CRB) checks to be carried out. We were told that all staff who have contact with people who use the service had this check carried out. (Not all staff employed by the hospice had contact with people who used the service as some worked in the charity shops or warehouse). Within staff records we noted the methods used to employ staff and volunteers which showed the necessary checks were made.

The service had not had any safeguarding concerns raised with them. We had not received any information that gave us concerns about this service.