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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 26 January 2012
Date of Publication: 27 February 2012
Inspection Report published 27 February 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider is compliant in this outcome. People are supported in a way that meets their needs as safely as possible.

User experience

The people who were receiving day support during our visit told us about the procedures used to gain a place in the hospice. We were told about the visit from staff to their home to complete an assessment, discuss their introduction to the service and the ongoing reviews of the support they needed.

Other evidence

We talked to nursing staff and looked at records to gather a picture of how the service assessed, completed and reviewed care plans. Each person has a care folder held in the locked nurses’ office. These started with the assessment of need for each person. It set out the needs of that person and how they were to be met. We noted the risks were assessed. We noted for example, the support required by one person with walking aids to lessen the risk of falls. We saw this person being supported with their aid by a staff member to encourage mobility and yet lessen the risk of falling.

On talking to staff and people who use the service it was evident that these plans were reviewed and that the people using the service were involved. However, the plans and reviews had not been signed and dated by the person concerned.

As this is a day service many people arrived by transport provided by the hospice. We noted how involved the drivers were and how record sheets and handovers were very much part of the day-to-day procedures used to ensure that all staff were up to date with the support each person required.