- Care home
Residential Care Providers Limited
Assessment report published 21 October 2026
Contents
Ratings
Our view of the service
Residential Care Providers Limited - 11 Kenton Road is a service providing accommodation and personal care for up to six people with a learning disability. At the time of this assessment, the service provided support to 5 people living in the home.
Assessment activity started on 4 September 2026 and ended on 25 September 2026.
The last rating for this service was good (published on 28 February 2020). This assessment was planned due to the length of time since our last rating. Following this assessment, the service remains good.
Some people using the service had a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted. We found people received care in accordance with this guidance and care staff.
People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse. Risks to people were identified and staff supported people to minimise and appropriately manage those risks, including for positive risk taking.
Medicines management systems were in place. People received medicines as prescribed.
Staff understood people’s communication needs and responded effectively to signs of distress, anxiety and frustration.
Staff were deployed to help meet people’s needs and help keep them safe. Staff were supported through induction, supervision, appraisal and training.
The registered manager promoted an open and transparent culture where people, staff and others felt confident to raise safety concerns and report incidents. Concerns and incidents were investigated, and learning was shared across the staff team to help support continuous improvement and help keep people safe.
The provider operated in line with the Mental Capacity Act 2005, with appropriate oversight of Deprivation of Liberty Safeguards (DoLS) authorisations and there was no evidence of unlawful restrictions.
Regular health and safety checks of the premises were undertaken, and equipment and safety systems were serviced and maintained to help ensure they remained safe and in good working order.
People’s care and support reflected their choices, preferences, personalities, needs and individuality. Care was based on latest evidence and good practice.
Staff worked with agencies involved in people’s care to help achieve the best outcomes. They monitored people’s health to help support healthy living. Staff promoted and helped ensure people had choices.
People were treated with kindness and respect. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were supported to identify and achieve meaningful goals and aspirations, including hobbies and interests, and enabled to be as independent as possible. Staff encouraged and supported people to be a part of their local communities.
Staff were comfortable speaking up and felt well supported by the registered manager. Governance and assurance processes were in place and were designed to identify areas for development and drive continuous improvements. During the assessment, the registered manager and staff were responsive and provided requested information promptly. The service worked well in partnership with professional colleagues and their local community to effectively support people.
People's experience of this service
We could not always communicate with people using the service so we undertook general observations to understand the experience of the people and their care and how staff interacted with people and supported them. We met 3 people who lived in the home. We also obtained feedback from 4 relatives as part of this assessment.
People had developed relationships with staff and friendships with other people who lived in the home.
Feedback from relatives was positive and they were complimentary about the standard of care and support provided. They described staff as caring, patient and respectful. A relative said, “Care staff lovely. They are very helpful. They are like a second family. Another relative told us, “Care staff are kind. Staff do know his needs well.”
Relatives were confident and reassured the service was meeting the needs of their family member. They said they had confidence in the knowledge and skills of staff.
People were able to spend time the way they wanted. People were supported to choose how to spend their recreational time and were supported to go out in the community.
Relatives told us staff monitored their family members’ health and wellbeing and took a proactive approach to ensure the best outcomes for people.
Relatives spoke positively about management and staff. They told us they were confident in their ability to care for their family members. A relative said, “Staff know what they are doing and I am confident they know how to support [service user]. I speak to staff openly.”
We observed that staff treated people with kindness and dignity during our visit. Staff engaged with people in a warm and friendly manner, while maintaining a professional approach. Staff understood people’s individual communication needs, which enabled them to offer meaningful choice and to respond to people’s needs and wishes.