Beechmore Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people experienced high‑quality support delivered with compassion, respect and dignity; and involved as partners in their care.

This service scored 95 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, compassion and dignity. We saw staff spoke with people warmly, took time to sit and chat, and consistently worked at people’s pace. During observations, staff were seen reassuring people sensitively and returning later to encourage someone to use a pressure cushion in a humorous and respectful way. People and relatives consistently told us staff were kind, caring and attentive. Comments included, “They have done everything to calm, accommodate and reassure my family member with such kindness, which has been amazing and comforting for us” and “They never go past without saying hello and when possible, have a chat or help with a puzzle or something, they are really excellent.”

Dignity was actively promoted through regular dignity audits carried out by the registered manager. People consistently told us they felt respected and treated with dignity. Comments included, “They are very discreet when they offer help and they always treat us with respect” and “They are very caring and I can’t find a bad thing to say.”

Staff confirmed they were encouraged to spend meaningful time with people. Comments included, “We get time to have a cup of tea and natter with the residents” and “The best thing is seeing people laughing and enjoying themselves, I always go home with a smile on my face.”

There was a strong focus on social and emotional wellbeing with a wide range of social opportunities and activities on offer. We also saw people’s wellbeing being supported by intergenerational contact from visiting children from a local nursery. People told us they enjoyed activities and the homely feel, describing Beechmore Court as a place where “everyone seems to love everyone else” and saying they were “truly grateful for being here.”

There was a culture of kindness and respect between colleagues and other organisations. One external professional told us, “The staff are exceptional towards colleagues and their clients, and I have never witnessed poor care.”

The provider consistently showed exceptional commitment to treating people as unique individuals, ensuring care was genuinely person‑centred and grounded in a deep understanding of each person’s identity, history and preferences.

People experienced care that was shaped entirely around their personal wishes. Staff invested considerable time in learning what mattered most to individuals and consistently adapted support to uphold autonomy and dignity. Care plans held highly personalised information which staff said, “helps us get to know people well.”

People told us staff remembered their habits and adapted support sensitively. One person said staff “accept my peculiarities” and another described discreet support that “always treats us with respect.” The provider routinely received positive feedback from relatives. One relative had feedback, “Such understanding and patience have added outstanding quality to [family member’s] life and dignity of their final years.”

Staff delivered a diverse programme of activities and there was a strong emphasis on ensuring people’s spiritual needs were met within a community with a Christian ethos. There were religious services held within the home several times a week. The home chaplain told us how they adapted the spiritual services depending on the abilities and needs of attendees. They explained, “I seek to lead services in a way that meets people's needs… For some people services consist of singing simple and repetitive songs… However, it is also the case that some residents have capacity to deal with deep issues.” Feedback about the spiritual services was positive. One person told us, “I love the various religious activities that are available and the staff make it easy.” Even though there was an established Christian community, people who did not identify as Christian told us they did not feel discriminated against or under pressure to conform. One person told us, “Although this is a Christian home they let you do as you want, they don’t push it.”

Professionals told us they always saw people receiving kind and caring support. One professional told us, “We have seen lots of examples of compassionate, patient and empowering care during our visits to Beechmore Court.”

The provider showed an exceptional commitment to promoting people’s independence, choice and control in all aspects of daily life. Care plans were highly detailed and person‑centred, clearly reflecting people’s hobbies, interests and meaningful relationships, showing how staff actively supported people to uphold these. People described being empowered to make day‑to‑day decisions including clothing, food and activities. Comments included, “I choose what I want and help myself as much as possible” and “They leave me alone when I want and provide some company in the intervals.”

The service supported positive risk‑taking, including enabling people to manage aspects of their medicines with adapted support. Staff also promoted independence in personal care and mobility. One person told us, “I am encouraged to walk and talk to people and to go to some activities.” A relative told us staff helped their family member keep “independence and dignity” with personal care using adapted equipment.

Staff described supporting people to carry out everyday roles such as “laying tables, folding laundry and gardening.” The service used a range of forums and specialist training resources to ensure staff had exceptional knowledge and skills around supporting independence and autonomy. Activities staff also used equipment such as virtual reality headsets to broaden engagement, including for people living with dementia.

People consistently felt heard and valued when expressing their preferences, whether related to food, routines or daily activities. Comments included, “They know just what I like, bingo and puzzles and I look forward to those sessions, they know what I like with TV as well” and “They get anything you want, if I want to go into the garden which I love they find someone to come with me!”

Staff knew people well and consistently and sensitively responded to people’s immediate needs. During the assessment we saw staff responding promptly, sensitively and at the right physical level. We saw staff anticipating people’s needs, such as adjusting meal choices immediately or ensuring appropriate seating or equipment. The home also used a digital pain management system to support staff to identify when people were in pain or discomfort.

Staff were visible throughout the home and worked together seamlessly to ensure people’s comfort and wellbeing were supported. We saw during the lunch service a resident who felt anxious was reassured through gentle conversation until they felt comfortable to sit and eat. This corresponded with feedback we received from staff. One member of staff told us, “When residents are upset and even shouting at the care team, they respond with calm understanding.”

People and relatives said staff, including the manager, were available and responsive. Comments included, “There is always someone here you can ask for help” and “They couldn’t be better, always helpful, you tell them you want something and the next thing it has arrived.” Senior staff conducted audits of call bell responses twice a day to ensure staff responded to people in good time.

The provider was exceptional at supporting workforce wellbeing. Staff at every level consistently told us they “loved their jobs,” felt valued and would not want to work anywhere else. Comments from staff included, “From the beginning, I have felt encouraged and supported both professionally and personally. On one occasion when I was feeling overwhelmed, the registered manager and deputy manager took the time to speak with me and offer support, which I really appreciated.” Another member of staff told us, “The best thing is seeing people laughing, I always go home with a smile on my face.”

The provider offered a range of formal and informal resources to enhance staff wellbeing. Staff had access to an anonymous employee assistance programme, free meals, reflective supervision, and flexible support around personal and family commitments. One member of staff said, “I believe the service is particularly understanding because many staff members have experience balancing work and family life, which creates a supportive and empathetic working environment.”