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Archived: Omega Healthcare Limited

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Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF | 75.39 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 March 2013, talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

The people who use the service are treated by UK specialist ambulance service.

The provider acts as a primary diagnosis service and then refers people for further medical treatment if needed. The provider treats injuries to the boxers taking part at the event but can also provide treatment to the referee or spectators if needed. However, to date it is only the boxing participants that have used the service.

There is a complaints policy in place but this has not been accessed by anyone in the entirety of the service. There have been no complaints made to the boxing club that organises the events.

Due to the nature of the service and the fact that the provider deals with injuries sustained during the fight, the people who use the service can only be given a verbal description of the treatment they will receive after the injury is sustained. The provider does this verbally. Any other treatment that is required is explained prior to the individual being transported for secondary care.