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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 15 March 2013
Inspection Report published 15 March 2013 PDF

Overview

Inspection carried out on 8 February 2013

During a routine inspection

At the time of our inspection 38 people were living in the service. Our inspection was facilitated by the registered manager.

We saw that people had their individual needs assessed before admission and that they or their relatives had been involved in planning their care and support.

We noted that staff treated people who used the service with politeness and respect. We observed that people looked well cared for and that those who wished to were engaged in group activities with staff. One person we spoke with told us, �The staff are unfailingly generous with their care and support�.

We noted that guidance regarding safeguarding people from abuse was available to staff and that they had received recent relevant training. One person that we spoke with told us, �This is a very safe community and we are lucky to be so well looked after�.

We saw that the building was being equipped with double glazed lockable windows and doors. We also saw that the general security of the premises and gardens was appropriate and adequate. The registered manager told us that a programme of en suite shower replacement was underway.

We saw that staff recruitment processes were thorough and that required checks had been carried out before staff were engaged.

We noted that there was an effective complaints system in place. A person we spoke with told us, �I can�t think of anything I might wish to complain about. They want us to be as happy and comfortable as possible�.